Terms & Conditions

The following terms and conditions apply to all orders made through this website. By placing/completing an order you will be deemed to have accepted these terms.

General Information

All products are subject to availability and we may withdraw products at any time. We reserve the right to change prices, but the price quoted when you place your order is the price you will be charged.

Please note that no amendments can be made either to the goods ordered or customer details once an order has been placed. Once an order has been confirmed we are unable to cancel orders.

Stock availability will be checked once we receive your order; if for any reason an item is not in stock when your order is placed, we will inform you prior to processing your order, or refund your purchase for those items which are not in stock.

Postage and Handling

Subject to stock availability we aim to deliver to most Australian addresses within 7 working days of receiving your order; unless another postage method has been selected during the order/payment process.

Additional conditions apply to international orders. Dun & Bradstreet Australia Pty Ltd will not be responsible for any local duty and or taxes on goods delivered to addresses outside Australia, and you should pay these directly where applicable.


If for any reason you are not totally satisfied with your order you may return it to us (unused and it its original packaging, with all relevant documentation) within 7 days of delivery.

Dun & Bradstreet will refund the value of goods returned (excluding delivery costs) within 28 days of receipt of the return, without further charge to you. We will not refund the costs of returning the goods. However, should an item be faulty – it will be replaced at no extra charge. Please note that items returned do not become Dun & Bradstreet’s responsibility until received by our mail order department. We recommend that the goods are returned by a recorded delivery service.

Returns should be sent to:

Dun & Bradstreet Australia
Mail Room
Level7, 479 St Kilda Road
Melbourne, VIC 3004