St George Group
"St. George Bank has a full suite of lending products meeting the needs of
a diverse range of customer requirements. Our customers require efficient and
effective service which includes our ability to make informed decisions in a
decisive manner. We have to ensure these decisions are based on all available
knowledge and the end result is the best result for both our customers and the
Bank. D&B are an important provider of a range of information from Company
details and performance to individual records. Over the years they have
developed a large database of information that has become an integral part of
our credit approval and credit management processes."
"D&B have developed a comprehensive database of customer information
and products. Our Bank requires access to this data in the daily process of
credit approval. The Bank and D&B have developed a close professional
relationship which has enabled on-line access to their database and products
which has enabled us to significantly expand the use of their data."
"The ease of access to reports at all levels of complexity has encouraged
us to use more of their data and the take up rate of usage continues to expand
throughout the St. George group. The finance industry continues to face many
challenges as we move towards international standards and best practices.
D&B have become an important partner helping us find solutions to our needs
and their response to our questions is always professional and timely."
"While it is always difficult to quantify bottom line results from
optimising the credit decision process, on-line access to the range of
information held by D&B has enabled us to become more process efficient,
improved our use of technology and added value to the Bank's financial
performance. The close business relationship between the Bank and D&B has
developed over the years thanks to the excellent level of service we are
provided from our Account Manager and supporting staff within the company. Our
requests for information are always answered quickly and backed by the ability
to produce results..."
Mr Kym Stanbury
Chief Manager, Credit Policy & Compliance
ABB (Australia) Pty Limited
ABB have a wide variety of customers ranging from large corporations to small
partnerships and sole traders. Because the diversity of the customer base we
need to manage the credit process will to ensure no A/C slips through "the
D&B has integrated remarkably well and the staff have been very supportive
of the processes implemented. I believe the ease of use of the system is a
primary consideration in this as well as the ability to search the system world
wide for our customers to gain credit risk information.
We've been with D&B for many years and I am happy to say that our rate of
debt recovery has been very good in all that time.
D&B has certainly saved us time and provided us with up to
date information that may have stopped us making an uninformed decision before
using D&B. One major additional benefit still in the planning stage will be
the credit decisioning system - Censeo...
Group Credit Manager
The Laminex Group
"The Laminex Group manufactures, wholesales and retails decorative surface
solution products to all facets of the building and architectural sector in
Australia and New Zealand. The Laminex Group has grown substantially over the
past four years with the addition of well-known brands such as Formica and
Formex to the existing Laminex brand. The company faced a great challenge to
amalgamate accounts from three ledgers over a period of 2 years whilst
continuing to provide service to our customers."
"D&B reporting services have provided the tools to ensure a smooth
transition of three customer accounts to a single customer account by providing
access to meaningful credit reporting. Debtors risk management has been
introduced with the aid of D&B reports."
"D&B personnel have provided first class service and advice to our
credit teams in five states and to the Key accounts department based in
Melbourne enabling The Laminex Group to respond quickly to customers credit
requirements. We look upon our association with D&B as a partnership
offering protection of our debtors' ledger and fostering good business
relationships with our customers..."
National Credit Manager
"D&B is our preferred supplier of credit information and have continued
to impress with the accuracy and quick response time to our requests. We get
professional, reliable and helpful service across a whole range of credit
related issues. With sales approaching $800M and negligible bad debts over
several years, we value the service D&B provides to our
Copthorne & Kingsgate Hotels and Resorts
We offer accommodation services to all industry
types. Some on a pre-pay basis and some on a credit facility. D&B has
allowed us to investigate the financial background of large corporations to
determine our risk to the granting of credit. As part of our company policy we
must conduct various credit checks to ascertain the credit worthiness of
prospective customers. D&B's reports are informative and detailed, and the
format is easy to read and understand. They allow us to make informed decisions
based on current information obtained. D&B has helped us in the final
decision-making process for the granting of credit."
National Credit Controller
Panasonic New Zealand
"We are often in the position of supplying
appliance at the end of contracts so a good idea of likely payment history is
very important and often was unknown prior to our supply. A D&B Report has
been accepted as a good risk assessment of new business by our internal
from Head Office in Japan. D&B Reports have given me peace of mind over
likely credit risk we may face. Also because it's rare to wait more than a day
for information, I can give an answer to our representative faster than had
available in the past."
Telecom New Zealand
"There are no other companies in NZ who can access
the level of information on corporate customers as quickly as D&B. D&B
have a world wide presence which, for Telecom who deal internationally, is very
beneficial. The service is excellent, the staff are always keen to assist and
will call if they need to clarify something. I am satisfied with the product
services provided as they allow assessment for delinquency of payment prior to
sale. I would rate D&B very highly both for quality information and for